Terms and Conditions



Return policy

All returns can only be exchanged and it must be in its original packing within 14 days from the date you receive the merchandises.
DOA – Death On Arrival

    If any shipped item is Death On Arrival (DOA), the customer can file a DOA request within 14 days.
    Our RMA department will issue a DOA number to customer for returns.
    DOA requirements are due to the factory only if they are defective.
    Returned merchandise can only be exchanged with the same or similar item. (NO CASH REFUND OR COMPANY CREDITS.)

RMA – Returned Material Authorization

If for any reason, the customer wishes to return non-defective products, the customer can file an RMA request within 14 calendar days from the date the merchandise are received. However, please note that a 30% restocking fee will apply to RMA or any false DOA requests.

    Customers can return the merchandise only if they are shipped within 14 calendar days and providing an invoice.
    Customers can return the merchandise only if they are unused, with no damages, and in our company’s original package.

If you would like to return or exchange the products, please follow the following steps to ensure that your return request is processed:

    In order to process your return or exchange effectively, you must contact our Return Department for an issued RMA number before have the return shipped back to us
    Please make sure you fill out all fields in the return form as needed. emailed back to us rma@ewirelessusa.com.
    The issued RMA number is valid only for 30 days from the issued date. So please have your return items shipped back to us as soon as possible.
    Please include a copy of invoice of the return products.

Please allow up to 14 business days to process your return claimed from the time it arrives at our Return department warehouse. All return merchandises with physical damages will not be accepted. Therefore, eWireless will NOT issue any credit to you for these merchandises.Please have the RMA number written on the boxes and have them shipped to the following address:

RMA Number: XXXXX
Attention: Return Department eWireless
5001 NW 72nd Ave
Miami, FL 33166

Customer is responsible for all return’s shipping costs, NO EXCEPTION! Returned or exchanged products must be in their original condition, original packaging, uncut, unmodified & unused. We will not be responsible if the merchandise is wrongfully installed or damaged for any personal reasons. Shipping charges are not refundable.

All return must be accompanied with an RMA number. All packages without any RMA number will be refused. Shipping cost for any refused packages will be billed to customer. Please inform your sales representative of any shortage of merchandises upon receiving. Returned merchandise can only be applied for company credits, but in order to receive a cash refund, there must be a 30% restocking fee that will be applied. Customer is responsible for the all refuse both ways’ shipping costs.

RMA form
can be obtained by emailing to
info@ewirelessusa.com
Refused Package:

Customer is responsible for the all refuse both ways’ shipping costs.


WE WILL NOT ACCEPT ANY RETURN OF THE PROMOTIONAL OR SALES ITEMS.
WE WILL NOT ACCEPT ANY OVERSTOCK RETURNED ITEMS. NO EXCEPTION!

CUSTOMER WILL ASSUME ALL REFUND FEE’S WHEN MAKEING PAYMENTS WITH PAYPAL.